Privacy Policy

House21 (“House21”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, applications, and services (collectively, the “Service”).

By using House21, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

• Display name or username
• Email address (if you create an account or contact support)
• Messages sent via in-game chat or support channels

1.2 Automatically Collected Information

When you use House21, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and general location (country/region level)
• Gameplay data (tables joined, hands played, XP, levels, streaks)
• Usage data (features used, session duration, interaction logs)

This information helps us improve performance, stability, and gameplay experience.

2. How We Use Your Information

We use collected information to:

• Provide and operate the Service
• Maintain fair gameplay and prevent abuse
• Save your progress, XP, and virtual chips
• Improve game balance and user experience
• Communicate with you regarding updates or support requests
• Ensure security and technical reliability

We do not use your information for real-money gambling, credit evaluation, or financial profiling.

3. Virtual Chips & Gameplay Data

• Virtual chips have no real-world value
• Gameplay data is used only for entertainment, analytics, and balancing
• No gameplay data is shared for financial or gambling purposes

4. Cookies & Similar Technologies

House21 may use cookies or similar technologies to:

• Keep you logged in
• Remember preferences
• Analyze usage patterns
• Improve performance and stability

You can control cookies through your browser settings. Disabling cookies may affect certain features.

5. Sharing of Information

We do not sell your personal information.

We may share limited information only:

• With service providers who help operate the Service (hosting, analytics, customer support)
• To comply with legal obligations or law enforcement requests
• To protect the rights, safety, and integrity of House21 and its users

All service providers are required to protect your data and use it only for authorized purposes.

6. Data Retention

We retain information only as long as necessary to:

• Provide the Service
• Meet legal obligations
• Resolve disputes
• Enforce our Terms of Service

Gameplay data and account information may be deleted upon account closure, subject to legal and operational requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information, including:

• Secure server infrastructure
• Encrypted connections (SSL/TLS)
• Access controls and monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

House21 is intended for users 18 years of age or older.

We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal data, please contact us and we will take appropriate action.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the information we hold about you
• Request correction or deletion of your data
• Withdraw consent where applicable

To make a request, please contact us at support@house21.app.

10. International Users

Your information may be processed and stored in countries other than your own.

By using House21, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Updates take effect upon posting
• Continued use of the Service indicates acceptance of the updated policy

We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

support@house21.app

🎰 House21

Entertainment Only • No Real Money Gambling

18+ Only